The Center for Conflict Resolution, Inc. (CCR) has been a resource for the Delmarva community since it's inception in the early 1990's. We strive to address conflict in the service of social change. Our overall aim is to replace adversarial and violent modes of resolving conflict with peaceful, collaborative processes and techniques. CCR provides tangible ways for individuals and groups to communicate constructively, thoughtfully and compassionately. We seek to enhance cooperation among people in conflict so that they see their mutual involvement and responsibility. We wish to assist in meeting the needs of all people in our community. We offer a wide range of training programs, seminars, and mediation services to the Delmarva Community.

For more information on any of our programs please contact our Director of Mediation and Training...

Michele Ennis-Benn by phone at : (410) 219-2873 or by email:

Community Programs

Community Mediation Initiative

The Community Mediation Initiative was created to provide access to mediation services at various locations throughout the Lower Eastern Shore region. The program offers mediation services free of charge to individuals and organization involved in conflict who wish to preserve their respective relationships. Interested? Give us a call: (410) 219-2873.

District Court Mediation Program

The Center for Conflict Resolution in partnership with the District court system of Wicomico County have started a pilot program in which the Center provides mediation services as a alternative to traditional court proceedings. Currently the program is run on a referral basis, with the referrals coming directly from the Wicomico District Court system. For more information contact either us at the Center for Conflict Resolution or the district court.

Training Programs

Periodically the Center is offers the mediation skills trainings.

The Center for Conflict Resolution works closely with the Maryland Association of Community Mediation Centers to provide various mediation skills trainings throughout the year.  In the past we have been able to provide both basic mediation skills training (which is a 45 hour course) and parenting plan mediation skills trainings (which is a 40 hour training)

Some examples of available Conflict Resolution Workshops

*for more information or to discuss your particular training needs, contact Michele Ennis-Benn at (410)219-2873

  • Understanding Conflict: Conflict Style Analysis (45 min). Discover how your approach to conflict, or conflict style, affect your job performance. By understanding and expanding on these styles, you can improve the way you accomplish goals individually and within work groups.
  • Understanding Conflict: Anger Management (45 min). Anger...repress it or express it? Neither! Learn the middle way: understand it! Discover what triggers you anger and how to manage your reactions to it.
  • Understanding Conflict: Identifying Interests and Needs (40 min). Understanding how to resolve a conflict begins with identifying the source of the conflict. Participants will identify feelings and interests beneath positional statements.

             Community Mediation Brochure    

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  Polkinghorn and La Chance, 2009